Identify the provider
The business must publish its verified legal identity and complaint contact before launch. For regulated advice, use the complaint procedure supplied by the firm that provided the advice.
Different services, different protections
Some regulated complaints may be eligible for referral to the Financial Ombudsman Service, depending on the activity and eligibility rules. Estate-planning services outside FCA regulation do not carry the same route or protections. The relevant provider should explain the applicable process.
This preview
No advice is provided through this private preview. Contact the client through the supplied Instagram profile about website content; do not send confidential financial or health details in a social-media message.